Healthcare Automation


Chatbots for Healthcare Automation

Juniper Research found that healthcare organizations will have saved nearly $3.6 billion by 2022 by simply adopting AI chatbot technology.

As the demand for healthcare skyrockets, integrating a healthcare chatbot can help patients obtain the information they seek more easily.

By automating repetitive administrative tasks, they allow doctors, nurses and care teams to focus on providing patients with the care they need.

How We Can Help Transform Healthcare

Answer FAQ from Patients

Automate responses to repetitive patient enquiries like finding nearest clinic, checking visit hours in hospital and more.

Symptom Checker Chatbot

Allow patients to understand their health conditions through a step-by-step diagnosis by entering their symptoms and suggest health articles and tips.

Medical Triaging of Patients

Help patients escalate their emergency cases and give hospital staff the ability to prioritize screening and triage treatment.

Patient Engagement Chatbot

Digital front door to check in on patients’ health regularly post-treatment and send alerts and reminders on medications to keep them healthy. This lets your staff focus on more serious treatment in the hospital.

Doctor Appointment Booking

Enable patients to find doctors by their specialties, book appointments and reschedule on the go.

Patient Information Retrieval

Equip care teams with the ability to quickly retrieval of medical history, discharge summary, patient info and other health records and automatically admit patients in seconds.

Why KeyReply is the Best Healthcare Chatbot Developer

Experienced in Healthcare Chatbot Deployment

Our experience in deploying healthcare chabots give us an edge in understanding industry specific challenges, clinical protocols and differences in the “philosophy of care” across regions and hospitals.

Proprietary AI Engine

Our proprietary AI bot platform is fine tuned to provide you with customized linguistic capabilities, and security controls on your chatbot’s data, enabling migration and deployment to your private cloud.

Trained Industry Knowledge Bases

Our pre-trained industry knowledge bases when combined with your company data, chat logs and product info let the bot decode complex medical terminology and speak in the language of the healthcare industry.

Trusted By Leading Healthcare Organizations

The platform is easy to use, scalable and is highly versatile. Throughout the implementation process, the experienced team from KeyReply shared best practices and useful tools to train our contact centre colleagues to manage the VCSAs independently without the need for a data scientist. This greatly helped to reduce the resource costs and empower the institutions with control over the system so that continuous improvements can be made to meet our users’ needs and expectations.

National Healthcare Group Polyclinics Tracy Gan, Deputy Director Of Operations

We are impressed with KeyReply's scalable platform that enabled us to implement customisations to meet our growing business needs. We enjoy working with the KeyReply team. They are very committed and great at problem solving. It is a win-win collaboration

Parkway Pantai Lim Kuo Ching, Digital Marketing

We wanted to plan for scalability for a company-wide, multi-domain chatbot to serve many different customers and stakeholders. At the same time, we also wanted our team to be trained in AI to be future-ready. We decided to work with KeyReply as their platform is very comprehensive and scalable. As we grew from 3 department’s content till close to 20 today, KeyReply displayed that they were able to work effectively with the various business users across the company. KeyReply is definitely a great growth partner for long term success.

AIA Chia Kim Geok, Policy Servicing