Next Generation Solutions

Generative Al-Powered virtual assistants

Empower your patients with conversational queries and receive precise, secure, human-like responses.

Intelligent Task Execution

Autonomous AI Task Executor

Automatically plans & execute multi-step tasks without the need for manual hand mapping or time-consuming pre-programming, streamlining operations.

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Data Extraction

Al Knowledge-Base Creator

Extracts key points from large data sets with no effort needed and stores it on a Memory Notebook. Access and make changes to the LLM's memory for precise conversations.

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Sentiment Analysis

Live Customer insights

Analyzes chat sentiments, summarizing patient concerns and auto-tagging topics, easing your team's review of escalated conversations.

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Building Trust in Healthcare AI

Safeguarding Patient Dialogues with Gen Ai

Two women having a discussion in an office setting.

Unwavering Clarity and Precision

Transparency

KeyReply's LLM Model records learnings in a Memory Notebook for transparency, allowing administrators to view and edit the AI's core memory as needed.

Accuracy

Our PII module anonymizes and redacts patient data for external interactions, utilizing access control and identity frameworks to maximize data privacy.

Robust Defense Against Data Vulnerabilities

Data Privacy Exposure

Undergo thorough pre-launch testing, simulating consumer personas to assess questions, responses, feedback, and reporting for maximum accuracy.

Cyber & Fraud Risks

Prompt injections and inappropriate content are vigilantly checked. All documents undergo anti-virus scans before they're added to our knowledge base.

Key Features

Effortlessly Steering Patient Care

Seamlessly connect, engage, and advance your patients through your healthcare services network.

Human-like Conversations

Generative Al mirrors human conversations, transforming patient interactions into relationships.

Speaking Your Patient's Language

Our Copilot bridges language barriers, communicating fluently in the diverse tongues of your patients on their preferred applications like Whatsapp.

No-Code Platform Integration

Easily integrate with your existing healthcare systems, streamlining workflows, and minimizing administrative burdens for a more focused patient engagement.

Interactive Workflow Automation

Utilize our sophisticated automation to streamline appointment scheduling and management, freeing you to prioritize patient care.

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Global Trust Framework

Our trusted accreditations

Discover our globally recognized certifications and endorsements that underscore our unwavering commitment to quality, trust, and data integrity.

Standards and Compliance Certifications

AICPA SOC

A testament to our adherence to Service Organization Control report standards.

HIPAA Seal of Compliance

We rigorously adhere to the Health Insurance Portability and Accountability Act regulations, prioritizing the protection of personal health information.

ISO 27001

Certifies our commitment to rigorous data security management and the safeguarding of sensitive intormation.

ISO 27017

Specialized cloud security controls to ensure the protection of data in cloud environments.

ISO 27018

A privacy-oriented standard for the secure handling of personal data in the cloud.

Others Recognition & Endorsement

Gartner Cool Vendor 2021

Identified as an innovative, impactful, and intriguing provider by Gartner, we're recognized as a "Cool Vendor" for our unique approach to technology solutions.

Ministry of Health Singapore

Our commitment to advancing healthcare solutions is acknowledged by Synapxe, marking us as leaders in health innovation and operational excellence.

Ethical Principles in Health Care

Endorsed for upholding Ethical Principles in Health Care, affirming our commitment to healthcare integrity.

AI Verify Foundation

Verified for promoting best practices and standards for tools that enable responsible & ethical Al.

National Health Logo
The platform is easy to use, scalable and is highly versatile. Throughout the implementation process, the experienced team from KeyReply shared best practices and useful tools to train our contact centre colleagues to manage the VCSAs independently without the need for a data scientist. This greatly helped to reduce the resource costs and empower the institutions with control over the system so that continuous improvements can be made to meet our users' needs and expectations

Tracy Gan, Deputy Director Of Operations

National Healthcare Group Polyclinics

Parkway Logo
We are impressed with KeyReply's scalable platform that enabled us to implement customisations to meet our growing business needs. We enjoy working with the KeyReply team. They are very committed and great at problem solving. It is a win-win collaboration

Lim Kuo Ching, Digital Marketing

Parkway Pantai

AIA Logo
We wanted to plan for scalability for a company-wide, multi-domain virtual assistant to serve many different customers and stakeholders. At the same time, we also wanted our team to be trained in Al to be future-ready. We decided to work with KeyReply as their platform is very comprehensive and scalable. As we grew from 3 department's content till close to 20 today, KeyReply displayed that they were able to work effectively with the various business users across the company. KeyReply is definitely a great growth partner for long term success.

Chia Kim Geok, Policy Servicing

American Insurance Association (AlA)

KK Women's And Children's Hospital Logo
KeyReply's live chat and Al chatbot solution has a user-friendly interface that helped us learn about and understand common caregiver queries and behaviors. It helped us plan our approach to UPAL and allocate resources efficiently, thus helping our nurses to focus on what matters - providing care and treatment for our patients.

Dr Sashikumar Ganapathy, Head & Senior Consultant

KK Women's & Children's Hospital

Talk to our experts

Connect with our specialists for personalized guidance and insights tailored to your unique needs. Let's unlock solutions together.

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