We turn your conversations into insights to automate

Unlock the power of your internal & external unstructured data with our AI engine

Automatically understand and solve your team's problems.

KeyReply identifies key insights and automates processes & reporting for you. Here's how.

Get immediate insights into your organization.

KeyReply's artificial intelligence engine will parse your unstructured conversations from internal channels such as Slack or HipChat, and external channels such as emails and support systems like Service Cloud or Zendesk.

It will identify the key issues, themes, and problems your team faces, and surface them to you daily.

all the time
vs 40%gut

Increase efficiency by automating processes.

Since KeyReply has identified problems and repetitive areas, you can choose which parts to automate away, allowing your team to focus on other value-adding activities instead.

KeyReply integrates with your business, billing and scheduling systems, so it can solve problems for you across functions, and improve cross-functional collaboration based on concrete data.

Deploy on every channel your customers love & use.

KeyReply is ready to automate customer interactions too, including on web, mobile, chat, social, and your business' apps.

It captures these conversations back in turn, ensuring that you have a self-learning system that offers even more insights into your business as it progresses.

Organization-wide impact.

Insights surfaced using KeyReply can save time, resources and greatly increase visibility and efficiency across the board.

Improve support quality

Make data-driven decisions about how to write support replies, pick FAQs to focus on, and how many people you need to add to support your customers.

Target sales effectiveness

Optimize the right profile and cues coming through support that can be handed off to the sales team for higher conversions and better conversations.

Streamline product development

Gain insights into the parts of your product that customers like, dislike, are unaware of, or are confused about for better product and communications.

Learn how to engage your customers with AI chatbots now

We've prepared an in-depth, practical guide to answer all your questions about chatbots:
Picking a use case, fitting it in your strategy, building & launching your chatbot, and more!

KeyReply's ebook with expert advice on how to strategize, build, launch and track your enterprise chatbot.

We've done it, and we're sharing it with you.

Learn from our experiences in building chatbots, and figure out how to think about deploying your very own chatbot today. Get the ebook link right in your inbox!

Use case: Increasing support efficiency

Analysis of all unstructured internal and external conversational data showed that 42% of queries are repetitive.
Hence, KeyReply automated support to improve efficiency and kill repetition.

Effortless support

KeyReply replies to your customers automatically and accurately, providing relevant information and guiding customer decisions.

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KeyReply is on 24/7 to instantly respond to customers.


KeyReply understands the customers' wants based on their history and current requests.


KeyReply replies in your brand voice, to meet your business image and KPIs.

Unprecendented acumen

By utilizing 100% of your data, you can gain remarkable insights that you've never noticed.

KeyReply analyzes internal and external sources automatically, so it happens without any additional effort from you.

Your very own knowledge graph

With the understanding of your business, KeyReply constructs your organization's knowledge graph based on natural language models and signals.

It then feeds this understanding to automatically surface reports and recommendations as they happen.

Highly secure data safeguards

KeyReply guarantees 256-bit encryption and DDoS protection, and is compliant with standards such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS.

You can have peace of mind that your data is securely safeguarded by our robust security infrastructure and policies.

Self-learning analytics

KeyReply securely collects, stores and analyzes anonymized data using powerful log-management and cognitive tools.

You can have the confidence in knowing that KeyReply is turning your internal efforts and conversations into real-time intelligence to help you make better business decisions.

Looking for more engagement solutions?

With KeyReply's suite of products, go from "no idea" to "no problem" with your customers.

Slack Digest is an artificial intelligence powered daily summary of the conversations in your Slack channels

Slack Digest by KeyReply

Get a daily digest of the most important conversations in your Slack channels. Never miss something because you're not on Slack all day, again.

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Every chat & social channel is a way to connect with customers. Let them reach you quickly, like a speed dial on your website. Set it up easily, under 5 minutes.

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KeyReply app ecosystem is made for small and medium businesses to engage customers faster and better

KeyReply apps

Improve customer satisfaction with lightning-fast, preset replies. Across mobile, web & desktop, your team can give consistent responses that count.

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