Automatically understand and solve your team's problems.
KeyReply identifies key insights and automates processes & reporting for you. Here's how.
Get immediate insights into your organization.
KeyReply's artificial intelligence engine will parse your unstructured conversations from internal channels such as Slack or HipChat, and external channels such as emails and support systems like Service Cloud or Zendesk. It will identify the key issues, themes, and problems your team faces, and surface them to you daily.
all the time
Increase efficiency by automating processes.
Since KeyReply has identified problems and repetitive areas, you can choose which parts to automate away, allowing your team to focus on other value-adding activities instead. KeyReply integrates with your business, billing and scheduling systems, so it can solve problems for you across functions, and improve cross-functional collaboration based on concrete data.
Deploy on every channel your customers love & use.
KeyReply is ready to automate customer interactions too, including on web, mobile, chat, social, and your business' apps. It captures these conversations back in turn, ensuring that you have a self-learning system that offers even more insights into your business as it progresses.
Insights surfaced using KeyReply can save time, resources and greatly increase visibility and efficiency across the board.
Improve support quality
Make data-driven decisions about how to write support replies, pick FAQs to focus on, and how many people you need to add to support your customers.
Target sales effectiveness
Optimize the right profile and cues coming through support that can be handed off to the sales team for higher conversions and better conversations.
Streamline product development
Gain insights into the parts of your product that customers like, dislike, are unaware of, or are confused about for better product and communications.
Use case: Increasing support efficiency
Analysis of all unstructured internal and external conversational data showed that 42% of queries are repetitive. Hence, KeyReply automated support to improve efficiency and kill repetition.
KeyReply replies to your customers automatically and accurately, providing relevant information and guiding customer decisions.Request your demo
KeyReply is on 24/7 to instantly respond to customers.
KeyReply understands the customers' wants based on their history and current requests.
KeyReply replies in your brand voice, to meet your business image and KPIs.
By utilizing 100% of all your data, you can gain remarkable insights that you've never noticed.
KeyReply analyzes internal and external sources automatically, so it happens without any additional effort from you.
Your very own knowledge graph
With the understanding of your business, KeyReply constructs your organization's knowledge graph based on natural language models and signals.
It then feeds this understanding to automatically surface reports and recommendations as they happen.
Highly secure data safeguards
KeyReply guarantees 256-bit encryption and DDoS protection, and is compliant with standards such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS.
You can have peace of mind that your data is securely safeguarded by our robust security infrastructure and policies.
KeyReply securely collects, stores and analyzes anonymized data using powerful log-management and cognitive tools.
You can have the confidence in knowing that KeyReply is turning your internal efforts and conversations into real-time intelligence to help you make better business decisions.
Request your demo now
You'll be on your way to business success you've never even dreamt of.
Looking for more engagement solutions?
With KeyReply's suite of products, go from "no idea" to "no problem" with your customers.
Slack Digest by KeyReply
Get a daily digest of the most important conversations in your Slack channels. Never miss something because you're not on Slack all day, again.Set it up now >
Chat by KeyReply
Every chat & social channel is a way to connect with customers. Let them reach you quickly, like a speed dial on your website. Set it up easily, under 5 minutes.Get it now >
Improve customer satisfaction with lightning-fast, preset replies. Across mobile, web & desktop, your team can give consistent responses that count.Learn more >