KeyReply Conversational AI Solutions
KeyReply’s Conversational AI Platform is an industry defining patient engagement orchestrator, designed to be a patient’s personal guide in their healthcare journey.
What is Conversational AI?
Conversational AI is a type of Artificial Intelligence (AI) that enables natural and interactive communication between humans and machines.
Through AI and natural language processing (NLP), Conversational AI powers chatbots, virtual assistants, and voice-enabled interfaces, allowing seamless conversations with users.
In healthcare, Conversational AI enhances patient engagement, automates tasks like appointment scheduling, provides instant responses to inquiries, and delivers personalized healthcare experiences. It empowers healthcare organizations to improve operational efficiency, enhance patient satisfaction, and provide accessible and efficient support 24/7.
Introducing KeyReply Conversational AI Platform
AI & Natural Language Technology
Our Conversational AI automates and creates intelligent interactions with patients by leveraging NLT to interpret and address patients’ questions and concerns.
Multilingual & Multimodal
Easily support patients with 60 different languages and dialects through text, voice and video AI.
Omnichannel
Engage patients and support internal staff with applications they already use, such as WhatsApp, Messenger, LINE, mobile apps and Microsoft Teams.
Clinical & Workflow Automation
Our Conversational AI helps streamline healthcare delivery by automating tasks like appointment scheduling, reminders, and PROMs collection and analysis, thus improving efficiency.
KeyReply is recognized as Gartner Cool Vendor 2021 in “Conversational and
NLT Widen Use Cases, Domain Knowledge and Dialect Support"
How KeyReply Helps Healthcare Providers?
Boost Engagement
Patients who use KeyReply's conversational AI agent have a better experience, are more engaged and have an increased brand preference for their healthcare institution.
Reduce Costs
No longer do you have to choose between scaling operations and cutting costs. Our clients see 17% reduction in cost while growing capacity.
Future Proof
To future proof your investments, a patient engagement orchestrator needs to be at the centre of your digital transformation initiatives. KeyReply is leading the industry in this area.
Don't Get Locked To One Vendor
What if your conversational AI provider won’t add a certain workflow or functionality, or their fee rises sharply, or they close down?
While software vendors come and go, your organization is here to stay. Hence, it’s crucial to consider a long-lasting, orchestrator-first approach for your patient engagement strategy.
As the industry leader in this space, KeyReply uses a standards-based approach for orchestrating conversations and business workflows. Rest assured that your investment in the orchestrator is one that will last the ages.
Trusted By Leading Healthcare Organizations
The platform is easy to use, scalable and is highly versatile. Throughout the implementation process, the experienced team from KeyReply shared best practices and useful tools to train our contact centre colleagues to manage the VCSAs independently without the need for a data scientist. This greatly helped to reduce the resource costs and empower the institutions with control over the system so that continuous improvements can be made to meet our users’ needs and expectations.
We are impressed with KeyReply's scalable platform that enabled us to implement customisations to meet our growing business needs. We enjoy working with the KeyReply team. They are very committed and great at problem solving. It is a win-win collaboration
We wanted to plan for scalability for a company-wide, multi-domain virtual assistant to serve many different customers and stakeholders. At the same time, we also wanted our team to be trained in AI to be future-ready. We decided to work with KeyReply as their platform is very comprehensive and scalable. As we grew from 3 department’s content till close to 20 today, KeyReply displayed that they were able to work effectively with the various business users across the company. KeyReply is definitely a great growth partner for long term success.
Frequently Asked Questions
We support both ASEAN and international languages spoken both formally and informally. The largest international cryptocurrency exchange and the largest regional healthcare provider in South East Asia are some of our customers that leverage our VAs to engage with customers across the globe.
We pride ourselves on being a vendor-neutral platform. We integrate with and support a variety of different NLP engines, systems and applications. This enables you to utilise KeyReply as a master orchestrator across the entire organization to coordinate and promote interoperability between different solutions and departments.
Conversational AI technology is evolving and is doing so at an accelerating pace. KeyReply is in the process of enabling Voice Modality, and we are also currently working with a large healthcare provider to introduce holographic customer care kiosks.
Our experience in working with large healthcare clusters that serve millions of people in public and private healthcare. We have accumulated a wealth of experience and datasets that enable your organization to hit the ground running in deploying and leveraging Conversational AI.
Our platform was specifically developed with the general business user in mind. Most AI Platforms require complex AI programming and data scientists.
As a vendor-neutral platform, we integrate with and support almost all systems, applications, and knowledge bases to automate and transform the healthcare provider into a single cohesive unit that delivers optimal care without compromising on the patient's experience.
Due to a high surge in queries, customer service agents are limited to dealing with mundane tasks that are repetitive and limited in tracking a patient's journey. As a result, it reduces the overall quality of the staff and patient engagement.
KeyReply’s AI platform is also accredited by IHiS, the technology agency for the public healthcare sector in Singapore.
Learn more about KeyReply's Conversational AI Platform
To see our Conversational AI in action, sign-up for a guided walk-through and see how our platform can be tailored for your organization’s needs
