Connecting Patients & Clinicians through an AI-Powered Virtual Assistant

Virtual Assistant for patient care,
appointment scheduling & PROMs

Vertical Selection

Choose your Industry Vertical for targeted solutions

The Essential Unifying System

Centralize and streamline all operations on one integrative Orchestrator Platform

Next-Generation Solutions:
Generative AI-Powered Virtual Assistants

Empower your patients with conversational queries and receive precise, secure, human-like responses

Autonomous AI Task Planner

Our AI Task Planner automates multiple-step tasks and eliminates the need for manual hand mapping or pre-programming.

AI Knowledge Base Creator

Our Knowledge Base Creator enables tracking and traceability by extracting and storing key points from large data sets on a Memory Notebook for more accurate conversations.

Live Customer Insights

Our AI analyses conversation sentiments, tags relevant topics, and provides a nuanced summary of patient concerns and expectations.

Security

KeyReply’s Generative AI architecture implements guardrails for one of your patient’s conversations

INCREASES

Transparency & accuracy for a better patient experience

Transparency

KeyReply’s LLM Model illustrates what it learns in a Memory Notebook for transparency. This enables your administrators to identify it’s core memory, and edit what the AI model has learnt if needed.

Accuracy

To maximize accuracy, KeyReply models are put through rigorous pre-launch testing. Clusters of questions, responses, feedback and reporting are tested based on simulating your consumer’s personas.

DECREASES

Data privacy exposure, cyber & fraud risks for more secure conversations

Data Privacy Exposure

Our Personally Identifiable Information (PII) module anonymizes and redacts your patient’s data before interacting with any external system. We access control mechanisms, identity and access frameworks to help ensure data privacy is maximized.

Cyber & Fraud Risks

Vigilant checking for prompt injections and inappropriate inputs & outputs. All documents uploaded to our knowledge base are checked by anti-virus programs.

Key Features

Attract, guide & retain your patients effortlessly through your healthcare ecosystem

Human-like Interactions

Leveraging Generative AI securely to deliver empathetic conversations to your patient’s queries

Speaking Your Patient's Language

Supporting over 60+ languages and dialects through platforms your patients already use like Whatsapp and Line

Low to No-Code Platform Integration

Readily available ontologies and workflows, integration time is shortened

Interactive Workflow Automation 24/7

Automating tasks like appointment scheduling, reminder & billing to enable staff to focus on what matters – patients care

Accreditation

Customer Testimonials

The platform is easy to use, scalable and is highly versatile. Throughout the implementation process, the experienced team from KeyReply shared best practices and useful tools to train our contact centre colleagues to manage the VCSAs independently without the need for a data scientist. This greatly helped to reduce the resource costs and empower the institutions with control over the system so that continuous improvements can be made to meet our users’ needs and expectations.

We are impressed with KeyReply's scalable platform that enabled us to implement customisations to meet our growing business needs. We enjoy working with the KeyReply team. They are very committed and great at problem solving. It is a win-win collaboration

We wanted to plan for scalability for a company-wide, multi-domain virtual assistant to serve many different customers and stakeholders. At the same time, we also wanted our team to be trained in AI to be future-ready. We decided to work with KeyReply as their platform is very comprehensive and scalable. As we grew from 3 department’s content till close to 20 today, KeyReply displayed that they were able to work effectively with the various business users across the company. KeyReply is definitely a great growth partner for long term success.

KeyReply’s live chat and AI chatbot solution has a user-friendly interface that helped us learn about and understand common caregiver queries and behaviors. It helped us plan our approach to UPAL and allocate resources efficiently, thus helping our nurses to focus on what matters – providing care and treatment for our patients.