A leader in public healthcare that serves millions of residents wanted to improve its Key Performance Indicator and increase patient satisfaction ratings. This healthcare institution
Case Study 1 The Challenge The COVID-19 pandemic increased the demand for digital healthcare services that can help with seamless healthcare delivery processes. Also, the
The healthcare sector is increasingly flourishing with technological advancements. This is an industry with patient care of utmost importance. While patients depend on healthcare institutions
Medical information dissemination Using patient engagement platforms for online patient education helps to improve understanding and communication between the patients and clinicians by focusing on
Scheduling Registration Check-in Appointment Patient feedback Billing Patient recalls, Patient education. Patient engagement platform is a fast-growing market in the healthcare sector. For instance, a
Adopting innovative digital technologies for automation is critical to meeting the increasing demands for efficient work, productivity, and patient records. A survey conducted in 2020
Implementing conversation AI or virtual assistants in enterprise is a daunting task. Learn the key questions and guidelines you should know before implementing any AI
As more digital channels are established, contact centres also have more channels to manage. Today, most teams do not only comprise “call-centres” but also manage
Digital transformation is exciting – as a solution provider, we get it. It is no wonder we idealize the digital era, it’s almost like the
Where are the consumers? Where should you invest your next marketing dollar? This article explores some dilemma in digital marketing for marketers from the past,
KeyReply is an AI-powered patient engagement orchestrator that is revolutionizing the healthcare space by enabling Healthcare Providers and Insurers to engage with their customers across a variety of online platforms.
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