WhatsApp Business API

Connect with your customers on the world’s most popular messaging app with our WhatsApp Business API .

Be Where Your Customers Are

53% of the respondents said they are more likely to buy from a company that provides customer service via chat on WhatsApp or Facebook Messenger than one that does not.

With a massive reach of 2 billion people across 180 countries, WhatsApp Messenger is an ideal choice for a customer support channel.

We can help you reach your customers and engage them on their favourite messaging app with the WhatsApp Business API.

WhatsApp + Your Business = A Perfect Fit

If you’re a medium or large business that’s aligned with the WhatsApp Commerce Policy–get ready to chat with your customers. Using WhatsApp through KeyReply includes a one-time service activation fee and tiered pricing. 

How KeyReply's WhatsApp Business API Can Help

KeyReply’s WhatsApp Business API enables your agents to be more productive, provide quality customer support, and ensure a positive customer experience. 

All of which results in incredible customer engagement that leads to repeat business and great reviews. 

As a global Facebook business solution provider, KeyReply can help you leverage the power of chat automation to deliver real-time communication with customers. Talk to us and let us help onboard your organisation so you can scale your business. Request a WhatsApp Business demo today.

Boost customer engagement and satisfaction with automated messages using AI/NLP

Easily send automated notifications alerts such as booking confirmations, order receipts, delivery status, appointment reminders, and more

Improve customer service by automatically following up with customers after they get in touch with you

Gain an in-depth understanding of your customers with profile and preference analytics to build amazing customer experiences.

Drive revenue and savings by freeing up your agents’ time. Our WhatsApp Business API lets multiple agents manage the channel from an integrated platform, allowing them to handle queries simultaneously via live chat.

Power up your company with an AI Chatbot. Free up your customer support team to attend to high priority queries by letting the AI chatbot assist with the bulk of enquires.

Drive Customer Engagement with Conversational AI

Interact with exponentially more customers without hiring more staff, and integrate with your CRM and analytics software stack.

An Intelligent Chatbot Solution for Any Industry or Use Case

E-Commerce & Logistics

For customer support

  • Employee inquiries
  • Customer resolution
  • Customer conversations

Internal Processes

For employees

  • Handle HR processes
  • Employee inquiries
  • Data & form collection

Insurance

For customer service

  • Policy holder inquiries
  • Agent inquiries
  • Customer conversations

Deliver Superior Customer Experiences

Responding quickly to your customers is vital for ensuring a positive customer experience.

According to a CMO Council study, 75 percent of survey respondents cited “fast response times” as the most important attribute of the customer experience. An ongoing survey by Salesforce following the COVID-19 pandemic also reveals speed to be the second most important quality of customer service and support after expertise.

When customers feel that you share their own sense of urgency it creates a bond between them and your business.

With our WhatsApp Business API, you can create internal and external notifications to keep all interested parties aware of items such as:

  • Payroll Updates
  • Purchase Information
  • Delivery Status
  • Reservation & Appointment updates
  • Account Updates
  • Security Alerts
  • Payment Requests
  • Billing Updates
  • Ticket and Travel updates

Whatsapp Business difference

Get Your Five Star Ratings

It’s not so hard to increase your customers’ satisfaction. 64% of people prefer messaging to a call or email. Make their lives easier – be available to chat on their favorite app.

Collect And Utilize Data To Improve Your Offering

The Whatsapp Business API helps you collect data on customer concerns and requests, enabling you to see where you can improve.. Since 80% of your customer service issues come from 20% of the causes, you will have the data to identify those causes and solve problems more efficiently.. Request a demo and read more about the KeyReply difference today

For Integrated Solution Vendors

Why Partner With KeyReply?

Finding a dependable Whatsapp Business API Partner can be an ordeal. You want to understand the costs easily, ensure that you have full transparency on the pricing and that there are no hidden fees that could waste your valuable time and money.

Partnering with KeyReply helps you focus on what’s truly important – growing your business. With guaranteed best-in-market pricing and embedded signup, we’ve made it easier than ever for your customers to get started on WhatsApp. This ensures incredible customer engagement and competitive pricing for repeat business and great reviews. 

Additionally, as a global Facebook business solution provider, KeyReply helps you leverage the power of chat automation to deliver real-time communication with customers.

Transparent Pricing. No Hidden Costs.

We believe in absolute transparency. It just makes good business sense! Partnering with us will mean:

  • A flat fee of $8USD per number per month
  • No onboarding fee
  • No business account fee
  • No application fee
  • No template message setup or approval fee
  • Your profits scale with your company but your costs don’t
  • Lowest price match guaranteed.

Go Live. Fast.

With KeyReply’s embedded flow, hit the ground running with fast and fully automated signup and account activation. Our embedded flow helps you:

Reduce onboarding time from days to minutes by having all the steps required (connecting Business Manager account, creating WABA, verifying phone number) into a single flow.

Facilitate client sign-up in a convenient all-in-one portal. The new onboarding flow allows for a fluid and streamlined process.

Your customers can begin sending messages before Business Verification is complete. 

Flexible, Open And full Of Powerful Features.

No frills, no additional BSP API layer. Pure and direct access to Whatsapp Business to:

  • Access the latest API to leverage Rich Media Templates such as images, videos, documents.
  • Enable interactive buttons such as quick reply buttons and call to action buttons
  • Host on-premise or on your own cloud 
  • Open API for integrations

Meet our network of WhatsApp API Business Partners

Learn more about KeyReply

To see our Conversational AI in action, sign-up for a guided walk-through and see how our platform can be tailored for your organization’s needs