How should bots speak to humans?

TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract conversation dialogs for your reference: BotSpeak. Evaluating the output from bots, we adopted a pure data approach for lexical improvements and anecdotal advice on better presentation of the bot conversations.

Read More

Why does your chatbot suck?

You may have wondered why the significant investment you’ve made in your virtual assistant/chatbot has not yielded much by way of positive feedback from customers. Or perhaps you’ve met and tried a few different chat solutions that promise to reduce your customer support load, but turn out to be disappointing.

Read More

Introducing KeyReply for Mac

As we launched KeyReply for mobile, there have been many users who asked us if we can help them better with desktop workflows. You can now download and use [KeyReply for Mac] (https://keyreply.com/mac.html)

Read More

Noob's guide to building an enterprise-grade SaaS application

As a tech co-founder in a bootstrapping startup who doesn’t have experience building an enterprise-grade SaaS app, you may find it seems like an impossibly befuddling task, especially within the constraints of a reasonable timeframe. However, overcoming overwhelming odds is just what a startup has to do on a daily basis - and here’s where we want to share our experience building an enterprise software to help you think about how to get started.

Read More

Nuts and bolts of a revenue machine [Infographic]

As a salesperson (or someone concerned about sales at your company), you probably have a say in which tools will help you grow sales. Here at KeyReply, we spend a lot of time researching what our landscape looks like so we can provide the most value to our customers that is not only suited to their needs but also unique and differentiated. So after all the research we’ve done so far, we decided to put together an infographic that shows the best sales tools money can buy today, and where their strengths lie along the sales pipeline.

Read More

How standardizing responses can boost your business success

These days, there are inadvertent cringes to words such as “standardization”. Generally, this could be due to the push for cultivation of individuals in companies, and encouraging open-ended and creative thinking among employees. While this approach has been proven to be successful in improving innovation and free-form solutions, it may not be as effective in roles which requires more repetitive responses such as support and operations.

Read More

5 Best Keyboards to improve your productivity

With the introduction of custom keyboards to iOS users, no longer do we have to reply on the tap tap keyboard to type everything. As the workforce and people are spending more time on the go, we find that most of us reply to messages/ emails on our devices.

Read More

KeyReply is live!

Hello world! We conceptualized KeyReply after speaking to enterprise customers, teams, sales and operations folks. We hope that you are as excited about the product as we are. Over 70% of issues can be covered by 10-20 responses. As we start to work more on the go, we believe that empowering teams with a mobile solution to responding is key. KeyReply is an intelligent keyboard to help people respond better and faster. KeyReply is built by the GraphPaper team who has also launched products globally.

Read More