TL;DR —Designing great bot dialog is tough but crucial to increase engagement. We talked to over 200 Facebook Messenger bots to extract conversation dialogs for your reference: BotSpeak. Evaluating the output from bots, we adopted a pure data approach for lexical improvements and anecdotal advice on better presentation of the bot conversations.
We’ve now seen some examples of live Messenger bots in the wild since their debut at the F8 Conference. Telegram bots have also been around for a while. Some of us had high hopes for bots being actually useful for businesses so that we can prove that the hypotheses around conversational commerce at scale is true.
You may have wondered why the significant investment you’ve made in your virtual assistant/chatbot has not yielded much by way of positive feedback from customers. Or perhaps you’ve met and tried a few different chat solutions that promise to reduce your customer support load, but turn out to be disappointing.
As we launched KeyReply for mobile, there have been many users who asked us if we can help them better with desktop workflows. You can now download and use [KeyReply for Mac] (https://keyreply.com/mac.html)
We write and edit companies’ frequently-used replies to customers for a living. Most of these replies are used on mobile, across various chat apps and email. With the hundreds of replies we’ve personally written by now, we distilled some important tenets for writing effectively to engage customers:
As a tech co-founder in a bootstrapping startup who doesn’t have experience building an enterprise-grade SaaS app, you may find it seems like an impossibly befuddling task, especially within the constraints of a reasonable timeframe. However, overcoming overwhelming odds is just what a startup has to do on a daily basis - and here’s where we want to share our experience building an enterprise software to help you think about how to get started.
As a salesperson (or someone concerned about sales at your company), you probably have a say in which tools will help you grow sales. Here at KeyReply, we spend a lot of time researching what our landscape looks like so we can provide the most value to our customers that is not only suited to their needs but also unique and differentiated. So after all the research we’ve done so far, we decided to put together an infographic that shows the best sales tools money can buy today, and where their strengths lie along the sales pipeline.
If you’ve never heard of the term “omnichannel”, it’s time for you to sit up and take notice. It’s one of the trends that has been picked up on the radar of huge companies such as Salesforce and Zendesk, becoming part of decks of consultants like McKinsey, and and being practiced by social channels like Twitter.
Setting up your custom keyboard on iOS can be a slightly long process, but it’s generally pretty easy. Since Apple announced support for third-party custom keyboards, there has been greater interest in creating custom keyboards that suit your every need, as we’ve also previously noted.
These days, there are inadvertent cringes to words such as “standardization”. Generally, this could be due to the push for cultivation of individuals in companies, and encouraging open-ended and creative thinking among employees. While this approach has been proven to be successful in improving innovation and free-form solutions, it may not be as effective in roles which requires more repetitive responses such as support and operations.
If you’ve ever tried typing a long chunk of text on your mobile in response, you’ll know how much of a pain it is. Especially if it is a response that you’ve been typing over and over numerous times, or one that you’re trying to copy and paste from elsewhere you’ve previously replied.
With the introduction of custom keyboards to iOS users, no longer do we have to reply on the tap tap keyboard to type everything. As the workforce and people are spending more time on the go, we find that most of us reply to messages/ emails on our devices.
Hello world! We conceptualized KeyReply after speaking to enterprise customers, teams, sales and operations folks. We hope that you are as excited about the product as we are. Over 70% of issues can be covered by 10-20 responses. As we start to work more on the go, we believe that empowering teams with a mobile solution to responding is key. KeyReply is an intelligent keyboard to help people respond better and faster. KeyReply is built by the GraphPaper team who has also launched products globally.