Downloading Live Chat History
Agents or administrators can review and analyse chats offline by downloading the live chat history.
Steps to download all live chat history:
- Click the “More” button located at the top right corner of the dashboard.
- Select “Download All Chats”.
- A pop-up menu will appear for you to confirm the format preference of the download.
- Click “Confirm” to start the download.
Steps to download individual live chat history:
- Within each opened chat window, there is a download button on the top right corner.
- The system will automatically start the download.
- The format of the download will be a CSV file.