Managing FAQ
Discover expert tips to maximize Help KeyReply's features. Get started with our comprehensive FAQ management guide today!
Correct a False Positive (Disagree with the virtual assistant’s prediction of intent)
Disagree with the virtual assistant's prediction? Learn how to correct a false positive and classify questions under a different intent.
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Save-Train-Publish
Enhance your content creation process with KeyReply's knowledge base feature. Save, train, and publish effortlessly for better results.
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Train Questions from Real Users
Train your virtual assistant with real user questions for enhanced performance. Experience real-world scenarios for effective AI training.
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Add a User Question into the Training Dataset (Agree with the bot prediction of intent)
For when you agree with the bot’s intent prediction, you can instantly take action to approve the question and improve the Bot.
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Archive a User Question
For when the question is not relevant enough to be added under any intent, or common enough for a new intent to be created.
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Create a New Intent from Real User Questions
For when the question has no existing intent at the moment, but is asked enough by real users to be worth creating a new intent for.
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Check and load versions of trained FAQ
Access all versions of your trained FAQ effortlessly with our AI-generated assistant. Never lose valuable information again!
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First Steps with Examples
Discover various examples of user queries and questions for virtual assistants, exploring different phrasings to achieve a single intent.
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Bulk Upload of Intents and Examples
Discover the easy way to bulk upload intents, examples, and answers for efficient management. Streamline your process with our step-by-step guide.
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How to Link Intents to Content Nodes
Learn how to effectively link intents to content nodes and optimize your AI-generated assistant's responses for enhanced performance.
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Evaluation Function/ Batch Test (new)
Explore our FAQ section and choose Evaluation to access our batch testing feature. Simplify your testing process with KeyReply's tools.
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Deconflicting steps (After chatlog review and examples have been added)
Learn how to deconflict steps after reviewing chat logs and adding examples. Find practical guidance and examples in our knowledge base.
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First Steps with Intents
Discover the essential first steps to effectively manage intents and enhance user interactions with our comprehensive guide
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