Actions the flow editor can carry out at the end of each section.
How is this useful?
Questions can be configured individually instead of having a blanket setting for the entire workflow. This allows more practical configurations in your form if you wish to have different actions per section.
How does it work?
Skip user input: At the end of a flow question, if the user has successfully answered the question based on the suggested answers, it will have no further actions. (To be deprecated soon)
Call API: This allows an agent / bot developer to set up API calls via the flow editor GUI. You can use this to send flow information to other services/servers.
Proceed to next question: This setting allows user to proceed to the next question after completing the question. At the end of the flow, this setting will lead user to the end-of-flow node.
Send an email escalation: An email will be escalated, regardless of office hour, once the workflow has been completed.
Send an email escalation (After office hours only): An email will be escalated, only out of office hour, once the workflow has been completed.
Auto resolve chat: Chat will be auto-resolved when the workflow has been completed. However, email will not be escalated.