Synonyms

How is this useful?

Because users rarely type in perfect English, we add synonyms, jargons or abbreviations to the AI-generated assistant, so that it understands queries less like a machine and more like a human.

How does this work?

If a user enters these alternative words/phrases, the virtual assistant will run through the list of entities to find a matching entity. Once the entity it belongs to is found, the virtual assistant will respond with the configured answer, or if no entities were matched, it will give a fallback response like asking the user to rephrase their question.

For example:

There are a few ways one can say physician: doctor, medic, surgeon, clinician, dr. etc.

If an entity for physician is set up with the above list of synonyms, when the user types “I want to see a doctor”, the Bot is able to detect that “doctor” carries the same meaning as physician.

Steps to configuring synonyms:

1. Navigate to the Entities dashboard.
2. Click “Add Entity”
3. Give a name to the group in “Entity Name”. In this example, it would be Doctor.
4. Under Type, select “List/Synonyms”
5. Enter the most representative word for the group of synonyms. Eg. “Doctor”.
6. Click “+ New Synonym” to add the synonyms into the group
7. Eg. “physician”, “medic”, “surgeon”, “clicinician”, “dr.”
8. Click “submit”