Entities
Organize and manage entities to enhance the efficiency of your support system
First Steps with Entities
Entities are groups of keywords that share the same meaning, but can appear differently in every user’s query
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Grouping Intents with Entities
Entities have the ability to become an umbrella item to contain certain keywords or phrases that are related to each other.
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Scenario Tutorial: Intent Grouping with Entities and Conditions
We’ve developed a simple scenario below to illustrate how entities can efficiently group several intents into a single intent.
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Synonyms
Synonyms are a group of alternative key words or phrases that users can use to mean the same thing.
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Regular Expressions/ Patterns
Regular Expressions are basically a string of varying letters or numbers that maintain a constant pattern regardless of circumstance.
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Fallback Configuration with Entities
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